Privacy Policy

Key Terms of the User Agreement

1. Personal Logins

Personal logins to the system are the property of individuals – their owners. The company cannot delete a user’s login, but can restrict access to all data resulting from their work or block its use. Oki-Toki does not endorse the shared use of a single login by multiple persons. In case of a dispute related to the shared use of a login, the ownership issue will be resolved by a service representative.

2. Shared Use of Personnel

Upon request and with the consent of the companies, an Oki-Toki service representative may provide one or a group of logins belonging to one company with the visibility and management of these accounts for another company. This action does not provide access to the recipient company’s data but allows its authorized employees to assign the necessary permissions to guest logins. Subsequently, the authorized employees of the recipient company may independently restrict access to guest logins. The company providing employees may independently revoke their logins from the recipient company. Data resulting from the work of guest employees is the exclusive property of the recipient company.

3. Transition from One Company to Another

An employee’s affiliation with a company is recorded in their personal login. Only an authorized company employee can remove a personal login from the company. A login without any company affiliation can be connected to any company by its authorized employee.

4. Licenses and Interaction between Clients in Oki-Toki

An employee’s affiliation with a company is recorded in their personal login. Only an authorized company employee can remove a personal login from the company. A login without any company affiliation can be connected to any company by its authorized employee.

5. Data Preservation Management

All company data is its property. The responsibility for alteration, corruption, or loss of data as a result of company users’ activities lies with its authorized employees. The service makes every effort to ensure the integrity and confidentiality of company data, namely: 7-day company data archive, data storage server backups, company employee access logging, data change journal, access restriction for employees only from certain locations on the network. The company may order and use additional security measures: voice encryption and automatic daily data archiving. Oki-Toki service acknowledges the possibility of temporary, i.e., up to 20-minute data access loss by the client due to unforeseen circumstances or actions of third parties (DDoS attacks, data center outages, etc.)The service recommends applying a set of measures to ensure data preservation and confidentiality: personal logins, complex passwords, group roles, network address access restriction, and daily data archiving.

6. Service Accessibility Management

To ensure reliability of access (call reception and processing), the service has two independent layers of protection against failures. Companies using the service must use these to ensure 100% availability. The service allows for processing calls during outages, but may limit functionality. The first layer includes backup forwarding to landline phones that operate when access to the database is lost, during power outages, or internet access at the client’s call center. The second layer includes call forwarding on no answer or when the line is busy. We recommend ordering this service in case of communication equipment failure of Oki-Toki service. The service does not assume responsibility for lack of access for not meeting the access requirements.

7. Internal Protection Against Failures

Oki-Toki service has transparent backup of all servers, ensuring functionality in case of any of them failing without reducing functionality. To reduce delays in voice processing, we recommend using regional voice servers corresponding to the client’s location.

8. Limitation of Liability and Call Recordings

The service does not assume liability for its use for illegal business activities. We do not perform a controlling function, but upon complaints about our service we can limit access to the client’s agents or stop the contract. According to Ukrainian law, the company must inform the customer of call recordings. The service is not responsible for consequences of non-compliance with this and other legal requirements by the client.

9. Amendments and Error Correction

The service makes every effort to improve the usability, reliability, and functionality of the system. Changes that do not affect the client’s data are made in the service without prior agreement with the client at a time necessary for the service’s operation. Changes may cause denial of normal access (excluding protection from failures) to the service for no more than 5 minutes, as well as instability for a short period. Error correction in the service occurs in a priority mode and as quickly as possible. An error is considered to be an unreported operation of the service identified by the client and formalized by a request or a call to a service representative within a timeframe not exceeding one hour for call handling and one day for reports.

10. Creation of New Features and Improvements

We make efforts for the consistent development of the service, carefully analyzing and systemizing client ideas, correlating them with the industry’s advanced standards. We may deviate from our planned path in three cases: when an idea is simple to implement and useful to other clients, when a useful idea is supported by adequate funds from a client, and when an idea, rather a practical task, limited in its applicability, is generously paid for by a client.

11. Documentation and Reporting

The official reference documentation for the service is the “Oki-Toki Lessons” blog. Additions to the documentation are announced on the company’s Twitter. All significant changes in service operations, noted issues, and resolution timelines are published on Twitter. Responsibility for timely studying documentation and inconveniences associated with ignoring documentation cannot be attributed to the service. In the absence or incompleteness of information on documented service modules, the service undertakes to provide it as quickly as possible.

12. Compensation for Damages and Financial Liability

The service does not provide compensation for direct and indirect damages resulting from inoperability or improper use of the service. If desired, the client may sign an additional agreement that provides response times to problems and financial liability within the limits of the agreement.

13. Termination of Use and Debts

The service continues to store the client’s data even without payment from the client, but no more than 2 months. If after this period the client wishes to continue working, their previous experience does not cancel the need for payment for the connection. If the client needs to temporarily stop using the service, the service may undertake responsibilities for long-term data storage provided payment of ½ of basic licenses per month.

14. Refund Policy

In the event of refusal from the Service, the Client may request a refund of unused funds within 45 days from the date of termination of the Service. Only funds received from the client are refundable, the Service cannot return bonus points, gifts in kind.

15. Privacy Policy

The Oki-Toki service does not sell, exchange, transfer, or otherwise use data resulting from the work of clients using the service.We commit to informing, at least on the website, of the upcoming transfer of data to a new owner of the service in case of its sale, merger, or acquisition.The service does not install any software that can collect or alter user data on their computer.We use and store user personal data for authentication and informing purposes, as well as for providing individual technical support.The service does not store user passwords in a form accessible to humans. The privacy policy of the service prohibits its employees from learning user passwords for any purposes.The user may contact support@oki-toki.net with a request for deletion of personal data, and they will be completely deleted without the possibility of recovery.Service Availability (per calendar year): Not less than 99.9% (no more than 8 hours of downtime in a year).Escalation: 3 levels (Support, Engineers, and CIO).

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