Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
Video instruction on what to do if an agent is not receiving incoming calls or calls from the auto-dialer:
0:10 Checking the agent’s status
0:16 Checking if the agent is assigned to a queue or auto-dialer
0:34 Working with scripts
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The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
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