In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
In this video, we’ll cover how to work with user rights in Oki-Toki.
Section: Admin Panel.
Problem:
0:18 The user does not have access to the Oki-Toki section.
0:48 The user cannot log into the personal account.
0:34 The user sees objects that he should not see.
1:11 How to see changes made by specific user.
1:25 How to disable a user or remove them from the company.
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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