Блог ОКІ-ТОКІ

Всі статті, нотатки, огляди, інструкції та оновлення сервісу для внутрішніх та аутсорсингових контакт-центрів Окi-Токi. Використовуйте сучасні інструменти!

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02.06.2026

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Your name [text* your-name autocomplete:name] Your email [email* your-email autocomplete:email] Subject [text* your-subject] Your message (optional) [textarea your-message] [submit “Submit”] [_site_title] “[your-subject]” [_site_title] From: [your-name] [your-email] Subject: [your-subject] Message Body: [your-message] — This is a notification that a contact form was submitted on your website ([_site_title] [_site_url]). [_site_admin_email] Reply-To: [your-email] 0 0 [_site_title] “[your-subject]” [_site_title] […]

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22.05.2026

Customer Anger Index: the metric that doesn’t appear in reports, but every call center lives by it

What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.

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21.05.2026

SIP telephony: what are SIP responses and their meanings

What is a SIP response, how it is generated and where it is displayed in Oki-Toki: an overview of SIP codes for call analysis.

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19.05.2026

What is needed to connect a SIP number to a call center

How to connect telephony to a call center and what you need for setup.

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05.05.2026

SIP telephony: Where to buy a SIP Number in Poland

How to connect SIP telephony in Poland and which provider to choose. Overview of operators and recommendations from Oki-Toki.

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24.04.2026

SIP Telephony: Where to Buy a SIP Number in Ukraine

Connecting a SIP number in Ukraine: how to find the best provider and set up communication — recommendations from the Oki-Toki team

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23.04.2026

SIP Telephony: Where to buy a SIP number for Romania

How to connect SIP telephony in Romania, which provider to choose, and Oki-Toki’s tips and recommendations for connecting a SIP number.

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15.04.2026

[:es]“No es la ley la que cambia el juego. Es la falta de preparación lo que lo complica.”
Anastasia, Gerente de Atención al Cliente Oki-Toki[:]

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15.04.2026

SIP Telephony: where to buy a SIP Number in Spain

How to connect SIP telephony in Spain, which provider to choose, and recommendations for connecting a SIP number.

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