Corporate & Enterprise: Serwerowy i Chmurowy Serwis dla Biznesu

To opcje wdrożenia dla tych, którzy mają wielkie plany. Oki-Toki: Corporate i Enterprise - pakiety produktów dla klientów wymagających co do formatu relacji: umowom, wsparciu i warunkom dostępu do informacji.

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Ta strona dotyczy umowy
z gwarancjami serwisu i specjalnymi usługami

Dla pakietów Oki-Toki: Corporate i Enterprise przygotowujemy umowę i NDA, dyskutujemy
warunki i regulujemy sposób i jakość świadczenia usług i dodatkowych usług.

Выделенные сервера

Dedykowane serwery

Аккаунт менеджер

Account manager

Домен и брендирование

Domena i branding

Специальный режим работы

Specjalny tryb pracy

Dedykowane serwery

Dedykowane serwery zapewniają większe bezpieczeństwo niż chmura, gwarantują dostępność zasobów dla Twoich projektów. Możesz zaoferować swój datacenter lub użyć naszego.

Account manager

Twój pomocnik i przedstawiciel w naszej firmie. Pomoże Ci opanować nowe możliwości, zarządzać projektem i rozwiązywać pojawiające się problemy techniczne.

Domena i branding pod klienta

Oki-Toki będzie dostarczane z Twoim logo i na Twojej domenie. To nie jest niepotrzebny drobiazg dla umocnienia opinii o firmie dla zdalnych pracowników.

Specjalny tryb pracy

Dla Ciebie wsparcie techniczne zacznie pracę o godzinę wcześniej i zakończy o godzinę później oraz nie zostanie przerwane w przypadku problemów blokujących Twoją pracę.

2 wersje Oki-Toki:
C&E dla dwóch profili klientów

Oki-toki: Corporate

  • Rozmieszczenie w prywatnej chmurze Oki-Toki
  • Wszystkie funkcje premium włączone
  • Account manager
  • Domena i branding pod klienta
  • Ustalone aktualizacje i monitorowanie działania
  • Specjalny tryb pracy wsparcia technicznego
  • IP-ATC chmurowa,
  • Opłata za prywatną chmurę wliczona w cenę użytkowania
  • Usługi Dialer, Rozpoznawanie i API są dodatkowo płatne zgodnie z zużyciem
Złóż wniosek

Oki-toki: Enterprise

  • Wersja pudełkowa lub rozmieszczenie w chmurowym zasobie klienta
  • Wszystkie funkcje premium włączone
  • Account manager
  • Domena i branding pod klienta
  • Ustalone aktualizacje i monitorowanie działania
  • Specjalny tryb pracy wsparcia technicznego
  • IP-ATC niezależna,
  • Opłata za serwery nie jest wliczona w kosztorys
  • Usługi wymagające dodatkowych zasobów włączone w cenę bez ograniczeń
Złóż wniosek

Usługi Premium
dla użytkowników pakietów korporacyjnych

Dział kontroli jakości i automatyczna analiza mowy

Zarządzanie zmianami pracy i ewidencja czasu pracy

Monitorowanie KPI i automatyzacja naliczania pensji

Ukrywanie danych kontaktowych przed agentami i logowanie dostępu do nagrań

Specjalny system raportów dla zarządu (raporty)

Logowanie zmian i działań pracowników

FAQ

Czy macie wersję pudełkową?

Tak, można ją wdrożyć na własnym serwerze lub w chmurze

Mogę rozmieścić w swojej chmurze?

Tak, oczywiście

Jak można porozmawiać z developerami?

Zostaw swoje dane kontaktowe w formularzu „wniosek” na stronie, a na pewno się z Tobą skontaktujemy.

Czy koszt integracji jest wliczony w cenę licencji?

Integracja jest płatna oddzielnie

Czy trzeba dopłacać coś oprócz ceny licencji?

Istnieją moduły, które są płatne na podstawie faktycznego użycia, na przykład takie jak syntezowanie mowy, rozpoznawanie mowy i transkrypcja.

Utilize additional tools as needed

  • Cloud-Based Contact Center
  • Omnichannel
  • Auto-Dialing
Cloud-Based Contact Center
All the functionality a call center could need, right in your browser!
  • Multi-channel complaint processing,
  • Advanced CRM and analytics,
  • Telephony management,
  • Agent management and control.
And much more!
Omnichannel
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots - reliable and functional assistants.
Auto-Dialing
  • 5 dial modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • possibility to use in conjunction with the autoinformer,
  • adjusting calls according to the client's time zone,
  • integration with external CRM,
  • automatic handling of lost calls.

Reviews on Oki-Toki from Other Services

Oki-Toki Google Chrome browser
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports. An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low. Cons: There is a lack of certain widgets when transitioning to a new agent's workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
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We’ve been working with Oki-Toki for over 5 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In five years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
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We've been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased - of course, we spend more too, but there are no "extra" or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don't need, for example, a voice robot - you don't pay for it. If you need it - you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
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There are pros and cons in the system's operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent's work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I'm more satisfied with the operation than not.
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To stay competitive, you need to choose between two main IT solutions: cloud services - "SaaS" (Software as a Service) and own servers - "On premise". This choice is important as it directly affects efficiency and security. Whether you own a small call center or manage a large company, we will advise you on how to choose the right IT solution. We will also explain how the Oki-Toki service can help your business, offering options for both "SaaS" and "On premise” to ensure stable call center operation.

Cloud Solutions “SaaS”

Cloud solutions, such as "SaaS" (Software as a Service) - use the provider's resources for data storage and program operation, instead of maintaining their own servers.
  • "SaaS" provides a quick start to operation without large initial equipment costs. 
  • Cloud services are flexible – you can easily scale up or down the resources depending on your call center’s needs. 
  • Employees can work from anywhere in the world, which is particularly useful for remote workers. 
  • You only pay for the services you really need, which helps save funds and effectively manage the budget. 
With a cloud solution, you can quickly start working without spending on equipment, easily set up features for your projects, and you only pay for the services you use. This is why many companies choose "SaaS".

Server Solutions “On premise”

"On premise solutions" – the company installs and manages its own servers. This option provides full control and data protection, but requires significant expenditure on equipment purchase and maintenance. Such solutions are suitable for organizations with high security and data management requirements. For call centers, such solutions can be particularly beneficial: 
  • They allow you to tailor the system to your specific tasks and ensure that all data stays within the company. 
  • This is convenient for companies with limited internet access or in areas with poor internet connection.
  • Provide full control over equipment and software, allowing you to avoid dependence on external providers.
If a call center has strict data protection requirements and needs to customize equipment, "On premise solutions" are an excellent choice.

Oki-Toki: An Example of Server and Cloud Service for Business

Overview of the Oki-Toki Service

Oki-Toki is a service offering both cloud and server solutions for business. It helps companies manage their call centers and makes work for agents simpler and more productive. With Oki-Toki, you can easily set up agent operation, record and analyze calls, as well as automate routine tasks. 

Why Choose Oki-Toki?

  • Cloud solution: You do not need to purchase and install your own servers. All data is stored in the cloud, and can be accessed from anywhere in the world. This is convenient and economical.
  • Server solution: If strict data security requirements, you can install Oki-Toki on your own servers. This ensures full control over the entire IT infrastructure.
  • Flexibility and scalability: You can easily add new agents and service tools for current tasks. As the company grows, you can use the extended system functionality without significant expenses and complications.
  • Communication management: Oki-Toki has tools for automating calls, processing messages, and conducting reporting. You can quickly distribute calls among agents, automatically save and sort messages, and receive detailed reports on all work directions of the call center. 
  • Analysis and reporting: In Oki-Toki you get not just call recording, but a whole set of tools for collecting statistics. Scorecards, KPI, speech analytics, etc. will help find ways to make agent communication with clients more productive.
Oki-Toki is an excellent choice for companies wanting to improve their call center operation. Whether you prefer cloud technologies or own servers, Oki-Toki offers flexible and reliable solutions. With Oki-Toki, you can:
  • Improve service quality: Thanks to a user-friendly interface and efficient tools, agents will work faster and more productively.
  • Optimize internal processes: Integration with CRM systems and other platforms will organize work and reduce task execution time.
  • Use cutting-edge technology: Oki-Toki supports operation both in the cloud and on own servers, allowing you to choose the best option for your business.
  • Analyze and improve: Detailed statistics and reports will help monitor key performance indicators KPI and make informed decisions.
With Oki-Toki your call center will become more efficient and competitive, providing excellent customer service and optimizing internal processes.

Recommendations

The choice between cloud solutions and own servers depends on many factors, such as company size, industry requirements, and specific needs. It's important to weigh all the "pros" and "cons" to make the right decision. The main thing is for the chosen technologies to help the business grow and develop. Cloud solutions (SaaS) offer flexibility, the ability to easily scale resources, and cost savings. Own servers (on premise) provide a high level of control and security. Companies should consider their unique needs and goals to make the right choice. The Oki-Toki service offers both cloud and server solutions, tailored to your business. Regardless of the chosen approach, Oki-Toki will help you effectively manage communications and improve customer service.

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