Dialer service
Use automatic dialing by robot to work with a large customer base!
Why is dialing clients with a robot gaining popularity?
The dialer robot frees agents
for more complex tasks. It works great for confirming orders and cold sales.
The dialing robot instantly adapts in size
to your capabilities. Unlike agents, it doesn't take lunch breaks, and hiring and training are not needed - it already has everything necessary.
The dialer robot makes no mistakes
5 attempts or 10 - it will perform all that you indicate.
The auto-informant is perceptive
- it can speak numbers and dates, streets and names, and read surnames. And it also understands responses.
What tasks does automatic dialing by robot solve:
Advertising and customer engagement
An excellent tool for productive, personalized, and, if necessary, anonymized, work with the client.
Notification
Notifications about delivery, debt, or changes in work schedule - the work that the Auto-informant handles best.
Sales
You can automated calling services or repeat orders, entrusting dialing and the initial offer to the dialer.
Research and surveys
These tasks are solved using voice recognition. Ukrainian, English, Spanish, Turkish, Polish and Russian languages, in any time zone. The response database will be exported in popular formats.
Advantages of the service
The option to connect your telephony
Choose and connect your communication provider and reduce communication costs by 3 TIMES!
Opportunities for integration
Connect external services using Webhook and Http-requests. You can retrieve call recordings, request debtor names, or conduct a lottery.
Connecting live agents
Our service contains scripts for agents, CRM, discipline control, and working time accounting for agents.
Tools for professionals
You can lead several projects for different clients: rights, change log, and personal domain - all included.
Capabilities of the dialer robot from oki-toki
Recording standard messages
Record voice messages yourself or with the help of OpenAI Whisper TTS and Amazon robots.
Dialogue builder in IVR
Program IVR dialogue with the subscriber, as a result of which connection with a specific department or agent is possible.
IVR with voice recognition
Configure voice IVR for specific words and synonyms, by which the robot will determine further actions in the conversation.
Automatic voice mailings
Create voice notifications using a speech synthesizer. Inform the customer about the debt amount, order, account balance, etc.
Determining the subscriber's time zone
Automatic determination of time zone by the number's prefix.
Integration with CRM
Connect oki-toki to your CRM and use this data during the call (addressing the customer by name and pronouncing any data from the CRM).
Detailed statistics for each call
Get detailed statistics on the pressing of specific keys and voice responses, percentages of messages listened to, and other actions by the subscriber.
Summary statistics
Analyze how many calls were made by robot, daily statistics on clicks and transitions, quality of the database based on the results of the dialing.
Parallel dialing
Launch dialing simultaneously across multiple databases with different messages.
Mailing schedule
Set any schedule for each dialing, up to specific periods during the day.
Setting action algorithms
Determine what actions the robot should perform if there is a connection failure, the number is busy, or there is no answer.
Connecting the "call-drop" function
Configure the "call-drop" function to save on communication.
Connecting the blacklist
Add numbers that the robot should never call. Set up a general blacklist or a separate one for each flow.
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Rates
- Per Day
- Subscription Fee € 1,5
- Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control - 10 reports a day.
- Additional Payment
- Agent's Workspace € 1,5
- For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 99
- One-time fee for service connection and setup
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 6
- Per day
- from 30,000 to 60,000 units. € 10
- for every 10,000 attempts
- from 60,000 units. € 1,5
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
Oki-Toki Chat — it's a unified center for handling customer calls and messages on social media, e-mail, website, and messenger apps: WhatsApp, Telegram, Viber, Skype.
- Connect Conferences, Video Conferences and Screen sharing to your chats.
- Work globally and competently.
- Expand your telephony functionality.
- Automate sales and support with chatbots.
- Manage the quality of chats with KPI, alerts, smart reports and rewards."
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots - reliable and functional assistants.
Conversation evaluation, transcripts, and speech analytics - three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Automatic dialing by robot
Voice robot— one of the tools of the cloud-based call center oki-toki. Dialing by robocall services is capable of recognizing phrases spoken by the customer and providing an expanded response based on them. The dialer robot can address the customer by name and is suitable for conveying simple information: order status, debt amount, details about changes in the loyalty program. If the customer needs to solve a more complex issue, the dialing robot will switch them to an agent. Moreover, the implementation of this functionality will not take much time and resources. You can purchase a robotic call center, which is implemented in the oki-toki service.
The benefits of dialing clients with a robot
Voice robo call service oki-toki:- Saves the agents' working time. Let professionals handle complex client issues, while routine queries are managed by automated call systems with a voice message.
- Reduces costs. With a dialer robot caller, it's possible to reduce the number of agents in the call processing center.
- Operates around the clock. The calling robot for phone calls can perform its functions after the working hours of employees are over.
- Distributes streams of information. The dialer robot calling assesses the provided data and transfers the call to a specialist or necessary department.
- Accepting calls by robot reduces the percentage of missed calls to zero. The program automated voice message system accepts the call.
- Dialing clients with a robot. Dialer can dial all numbers recorded in the database the required number of times, according to your algorithm and at the right time.
- The voice robo calling software is also suitable for cold calls. Speech synthesis and recognition help to structure the conversation according to the needed script, and then switch to an agent to close the deal.
Capabilities of the dialer robot oki-toki
- Using synthesized speech or voice recording. With automatic calling system with a voice message, you can use either a recording prepared by a narrator or synthesize the voice using Google and OpenAI search tools.
- Using your numbers and familiar telephony. You can use calls by robot without changing your chosen communication provider.
- Automated phone message system. After the call, the robo call system can send the customer an SMS, for example, with the order number, debt amount, or pick-up point address.
- Scheduling client dialing. The dialer robot's operating schedule is adjusted to the customer's time zone by their number. Thus, the robot for cold calls dials clients at a convenient time for them.
- Integration and webhooks. The auto-informant robot can use Webhooks to send dialing notifications to external systems, for example, CRM or email.
- Controlling agents' work. The robotic call center from oki-toki allows listening to every call transferred by the robocall system to a call center specialist. The manager will be able to track the number and duration of calls, the number of leads, and the quality of resolution of non-standard situations.
Iulia Raiscaia
Bogdan Koshevyy
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